1.1 The GetMore Programme is offered as a Membership based dining, entertainment, lifestyle and On-the-Go assistant service by NEXT Engage (Pty) Ltd referred to as NEXT. Membership Benefits are provided via a Contact Centre an On Demand application. Members of the Programme receive discounted restaurant meals, activities, pampering, travel as well as access to a personal assistant providing services ranging from expert advice to information and shopping services. NEXT has secured a wide range of benefits in the form of discount opportunities from its subsidiaries, affiliates and from third party suppliers for the benefit of the Member.
1.2 The following terms and conditions pertain to understanding and making the most of the Member’s Membership benefits. These terms and conditions constitute an agreement between NEXT and the Member governing the rights and obligations of both parties each time the Member accesses the GetMore Programme.
1.3 By joining and accessing the GetMore Programme either telephonically or in person, the Member confirms that he has read, understood, and agreed to be bound by these terms and conditions, as they may be amended from time to time and available on the GetMore Website.
1.4 If there is anything in the terms and conditions that requires an explanation, please contact us on 084 114 3848.
In this Agreement, unless otherwise indicated by the context:
2.1 the singular shall include the plural and vice versa;
2.2 one gender shall include the other genders and vice versa;
2.3 natural persons shall include legal and juristic persons and vice versa; and
2.4 where figures are referred to in numerals and in words, if there is any conflict between the two, the words shall prevail.
3.1 “Agreement” – means these terms and conditions together with the Member registration for the GetMore Programme;
3.2 “Business Day”– means any such day that is not a Saturday, Sunday or South African Public Holiday;
3.3 “GetMore” – means the Programme offered to Members in terms of which they qualify for GetMore Benefits and the Products and Services;
3.4 “GetMore Benefits” – means the benefits described in Clause 5.4;
3.5 “GetMore Contact Centre”– means the premises used by NEXT to facilitate the provision of the GetMore Benefits to Members;
3.6 “GetMore Website” – means the website at www.getmore247.co.za
3.7 “Enrolment” - means the enrolment in the GetMore Programme as set out in Clause
3.8 “Member” – means any person who has successfully enrolled in the GetMore Programme;
3.9 “Membership Fee”– means the monthly consideration payable by the Member to NEXT;
3.10 “NEXT” - means NEXT (Pty) Ltd (registration number 2003/002780/07);
3.11 “NEXT Partner/s” – means any supplier appointed by NEXT to provide products or services to the GetMore Programme in order to provide the Member with benefits;
3.12“Electronic Welcome Pack” – means the information pack that the Member will receive via e-mail on successfully registering for the GetMore Programme.
The following requirements need to be complied with to enrol as a Member of the GetMore Programme:
4.1 Completing the online voice recorded application form via our contact centre agents; or completing an online Membership form on the GetMore Website; or
4.2 Enrolling via our contact centre on 084 114 3848; AND
4.3 Paying the Membership Fee via debit order.
4.4 Only individual persons from the age of 18 years old may enrol in the GetMore Programme.
4.5 Persons may only enrol in the GetMore Programme for personal use.
5.1 The full details of the GetMore Benefits are available in the Electronic Welcome pack, on the GetMore Website, or by calling the GetMore Contact Centre on 084 114 3848.
5.2 Information, quotes and/or advice the Member receives when using the GetMore Benefits are included in the Membership fees.
5.3 The GetMore Benefits include but are not necessarily limited to the following services:
5.3.1 On the go assistant
5.3.2 2-4-1 Movies and Coke & Popcorn
5.3.3 2-4-1 Dining
5.3.4 2-4-1 Coffee
5.3.5 2-4-1 Wellness
5.3.6 2-4-1 Experiences
5.3.7 2-4-1 Computicket
6 CONDITIONS OF MEMBERSHIP
6.1 The use of the GetMore Programme and the GetMore Benefits shall be at the Member’s own initiative and risk.
6.2.1 Merely provides access to the Membership Benefits;
6.2.2 Makes no representations, gives no warranty of any kind, express or implied, regarding the suitability of any Membership Benefits to the Member’s needs.
6.3 The GetMore Benefits are subject to availability.
6.4 The GetMore Benefits are not exchangeable for cash or for sale.
6.5 NEXT Partners are contracted to participate in the GetMore Benefits. NEXT, its agents and distributors cannot be held responsible for any NEXT Partner that subsequently declines acceptance of any booking for reasons beyond NEXT’s control.
6.6 NEXT, its agents and distributors accept no responsibility, financial or otherwise, for the misuse of the GetMore Benefits and are not liable for any personal loss or injury at featured venues.
6.7 Bookings across GetMore Benefits are not allowed. For example, the Member cannot book a 2-4-1 Wellbeing session and use a 2-4-1 Experiences activity free of charge.
6.8 The Member will be responsible for the payment of any goods and services bought and used as a result of making use of GetMore Benefits, including but not limited to the 2-4-1 Dining, 2-4-1 Wellbeing, 2-4-1 Experiences benefits, 2-4-1 Computicket as well as purchases through the GetMore Partners.
6.9 Only a Member and his/her immediate family who reside at the same residence can make use of his/her GetMore Benefits.
6.10 Membership of the GetMore Programme will be at NEXT’s sole discretion.
6.11 The Member accepts that by participating in the GetMore Programme NEXT will be sending the Member various marketing communications and updates pertaining to the GetMore Benefits at its sole discretion.
6.12 Should the Member not wish to receive these communications or updates he/she must inform NEXT by calling the GetMore Contact Centre and NEXT shall then refrain from sending the marketing communication and updates material to the member.
6.13 The Member understands and agrees that goods or services purchased from any of the GetMore Partners in terms of Clauses 5.4.1 to 5.4.16 are governed by separate terms and conditions. In the event of a conflict between this Agreement and the terms and conditions imposed by a GetMore Partner in respect of the goods and services purchased from the GetMore Partner, the terms and conditions of the GetMore Partner will prevail.
6.14 The Member will be required to pay a monthly Membership fee. The amount of this fee is set out on the GetMore website and may vary from time to time, for clarity the 2018 Membership fee is R 65.00 (Sixty Five Rand) per month payable on the 1st day of the month for the month in question.
6.15 The Member shall authorise GetMore (PTY) LTD to debit the Member’s bank account via his voice recorded or online Membership enrolment.
6.16 The Member can only cancel his Membership with the GetMore Programme by calling the GetMore Contact Centre on 084 114 3848.
6.17 The Member may cancel his Membership by giving 1 (one) calendar months’ notice of his intention to do so.
6.18 If the Member cancels his Membership, his debit order will also be cancelled.
6.19 The Member is entitled to cancel his Membership within 5 (five) Business Days after having enrolled and NEXT will fully refund any Membership Fee paid by the Member.
6.20 If the Member cancels his Membership after the expiry of the 5 (five) Business Days the Member will not receive a refund of his Membership Fee.
6.21 The Membership Fee will be reviewed annually by NEXT who is entitled to determine the Membership Fee at its sole discretion. The Member will be notified of any changes to these fees within 40 (Forty) days of such changes being effected.
6.22 NEXT shall have the right to de-register the Member from the GetMore Programme by giving him reasonable prior notice of 40 (Forty) days in the event of any of the following:
6.22.1 non-payment of the Membership Fee;
6.22.2 abuse of the GetMore Programme by a Member; or
6.22.3 at the sole discretion of NEXT.
6.23 NEXT reserves the right to change the criteria for de-registration at any time by giving the Member reasonable prior notice.
6.24 NEXT shall be entitled, at its discretion, to terminate the GetMore Programme at any time, by giving the Member reasonable prior notice of 40 (Forty) days.
6.25 NEXT will not be liable for any loss, expenses, claim(s) or damage, whether direct, indirect or consequential, arising from the use of the GetMore Programme and the Member accordingly indemnifies NEXT against any such losses, expenses, claim(s) or damages, provided that such loss was not suffered due to the negligence of NEXT.
6.26 The Member hereby warrants that he has the required legal capacity to enter into and be bound by this Agreement.
6.27 NEXT reserves the right to amend this Agreement by giving the Member 40 (Forty) days’ prior notice
6.28 It is the responsibility of the Member to inform NEXT of any changes in his personal details.
6.29 All fees for the use of the Products and Services are correct at time of printing and the latest fees are available through the contact centre or on the website.
6.30 NEXT and the Member agree to act in good faith.
6.31 All members that sign up via the online platform will be debited the selected subscription amount as soon as bank card details have been entered.
2-4-1 BENEFITS TERMS AND CONDITIONS
1.1 The Member must call 084 114 3848 to make a booking; quote their Membership Number; and inform the Contact Centre Agent of the benefit they would like to use OR go to the GetMore website and select the benefit they would like to use and follow the steps.
1.2 The prices of benefits vary and are on a quote-by-quote basis.
2 2-4-1 MOVIES
2.1 Access to discounted movie tickets are purchased via the GetMore website at the published rate at the time.
2.2 GetMore Members receive up to 50% off the retail purchase price of movie tickets at participating Theatres.
2.3 GetMore members are limited to purchasing 4 (Four) movie codes per calendar month.
2.4 Once you buy your movie code access from the GetMore website you will be SMSed the movie codes that can be redeemed at the theatre or online at the participating theatre’s website
2.5 Movie codes bought on the GetMore website will be SMSed to the registered cell phone number shortly after purchase.
2.6 The movie code cannot be redeemed for cash.
2.7 The movie codes are valid for 2 years from the date of issue.
2.8 Payments are not refundable.
2.9 If your online booking requests cannot be confirmed then please contact GetMore on 084 114 3848, for assistance.
2.10 A movie code does not guarantee you a seat for a specific movie. Movies are to be booked by the individual at the theatre of your choice, subject to availability.
2.11 This offer does not include 4D, 4DX or Prestige movies.
2.12 In order to purchase discounted movies Members require a Visa or Master credit card.
2.13 The following cinemas will no longer be accepting 2D or 3D movie codes: Hyde Park, Park View and Bedford Cinema.
3 2-4-1 POPCORN AND COKE
3.1 Discounted popcorn and coke vouchers can only be purchased via the GetMore website.
3.2 GetMore Members receive a pre-determined discount off the retail purchase price of Nu Metro and Ster-Kinekor popcorn and coke combos.
3.3 GetMore members are limited to purchasing 4 (Four) x popcorn and coke voucher codes per calendar month.
3.4 Once the Member purchases the required number of popcorn and coke vouchers from the GetMore website, the codes will be SMSed to the main Member’s cell phone number and these codes can be redeemed at any of the participating movie theatres.
3.5 The popcorn and coke codes cannot be redeemed for cash.
3.6 The popcorn and coke codes validity date will be stipulated on the SMS sent to the Member.
3.7 Online payments are not refundable.
3.8 If your online booking requests cannot be confirmed then please contact GetMore on 084 114 3848, for assistance.
3.9 In order to purchase popcorn and coke codes, Members require a Visa or MasterCard credit card.
4 2-4-1 WELLBEING
4.1 Members qualify for discounts on varying treatments through a range of wellbeing providers.
4.2 In order to reserve the treatments, the Member is required to call GetMore 48 (Forty-Eight) hours in advance to book for the required two treatments at one of our preferred suppliers for the same day.
4.3 In order to qualify for the wellbeing service, the following rules apply:
4.3.1 2 (Two) of the same treatments cannot be booked for the same day.
4.3.2 The second treatment cannot be booked for a future date.
4.4 Members are required to book two different treatments for the same day at one of our preferred suppliers.
4.5 Bookings need to occur 48 hours (two working days) prior to the booking time and date. For weekend bookings, bookings need to be made before 12h00 on the Wednesday prior to the weekend booking date.
4.6 All treatments are for the main Member only and proof of identification needs to be presented at the wellbeing provider before the treatments can be administered. Under no circumstances will the benefit be allowed to be used by any other non-member.
4.7 Bookings will only be processed once proof of payment is received and once the money reflects in NEXT’s bank account and dependent on availability at the wellness provider.
4.8 The Member will pay NEXT for the first treatment and receive the cheaper treatment up to a maximum value of R300 free of charge.
4.9 If payment has been made to NEXT by a Member and if the treatments are not available due to availability, NEXT will refund the Member the full amount paid by the Member or the Member can change the booking to an alternate date.
4.10 The wellbeing service is available through the GetMore Contact Centre or by submitting a booking query online and not directly through the supplier.
4.11 The wellbeing service is limited to 2 (two) wellbeing bookings per Member per month.
4.12 The wellbeing service will be provided on a first come, first served basis.
4.13 Transactions will only be facilitated through venues that allow for pre-bookings.
4.14 NEXT reserves the right to choose the participating venues and treatments in the Programme at its sole discretions and at any given time.
4.15 If a Member is an employee or owner of any of the venues, he or she will not be allowed to use the wellness benefit at the said venue.
4.16 If cancellation of an appointment is done within 24 hours of the treatments, the Member will be liable for the cost of both treatments.
4.17 All bookings are subject to the terms and conditions of each wellbeing provider.
4.19 Exceptions will be made on the wellbeing provider dependent on location with suppliers that have a valid VAT Number and provide a tax invoice.
4.20 Memberships must be validated by GetMore and only Members with a paid-up membership will be allowed to utilise the benefit.
4.21 NEXT reserves the right to discontinue offering the wellness benefit to any Member if NEXT deems there to be abuse of the benefit.
4.22 The Wellbeing service is not applicable to the Shop benefits and cannot be used in conjunction with any of the Wellness Deals advertised.
4.23 Re-imbursements will be done within 5 to 7 working days of submission if approved by GetMore.
4.24 During Peak seasons, Members will be required to pay the supplier for both treatments and claim the price of the free treatment from NEXT provided the standard procedure is followed with the logging of the request. Re-imbursements will be done on the dates advised.
5 2-4-1 EXPERIENCES
5.1 Members qualify for discounts on a variety of Experiences through a range of listed activities.
5.2 In order to reserve a 2-4-1 Experiences booking, the Member is required to call GetMore to book in advance for the required Activities bookings.
5.3 In order to qualify for the activity service, the following rules apply:
5.3.1 Two of the same activities must be booked for the same day.
5.3.2 The second activity cannot be booked for a future date.
5.3.3 Members are required to choose an activity from our listed activities.
5.4 The Member will pay the provider for the first Activity and receive the second Activity up to a maximum value of R150 free of charge.
5.5 2-4-1 Experience bookings need to occur 48 (Forty-Eight) hours prior to the booking time and date. If cancellation of a booking is done within 24 hours, the Member will be liable for the cost of both entrance fees.
5.6 2-4-1 Experience are only available through GetMore via the GetMore Contact Centre and not directly through the supplier.
5.7 2-4-1 Experience are limited to 1 (One) Discounted Activity booking per GetMore Member per month.
5.8 All 2-4-1 Experience are for the Main Member only and proof of identification needs to be presented at the provider before the 2-4-1 Experience booking can be utilised. Under no circumstances will the benefit be allowed to be used by any non-member.
5.9 All reimbursements must be submitted within 10 (Ten) working days from date of activity.
5.10NEXT reserves the right to choose the participating venues in the Programme at its sole discretions at any given time.
5.11If a Member is an employee or owner of any of the venues, he or she will not be allowed to use the 2-4-1 Experience benefit at the venue they own or employed at.
5.12All bookings are subject to availability at each venue and cannot be guaranteed.
5.13All receipts or tax invoices must have a valid VAT Number with a unique invoice number. If payments can be paid prior to a supplier, Members will be required to pay the supplier and claim for the price of the second 2-4-1 Experience up to a maximum value of R150 (One Hundred and Fifty) from GetMore provided that the:
5.13.1 Memberships are validated by GetMore and only Members with a paid-up membership will be allowed to utilise the benefit.
5.14 NEXT reserves the right to discontinue offering the 2-4-1 Experience benefit to any Member if NEXT deems there to be abuse of the benefit.
5.15 The 2-4-1 Experience benefit is not applicable to SHOP deals and cannot be used in conjunction with any of the Experience deals advertised.
5.16 Re-imbursements will be done within 5 (Five) to 7 (Seven) working days of submission if approved by GetMore.
5.17 All supporting documentation with the correct information must be submitted in order for a re-imbursement of a 2-4-1 Experience.
5.18 Documentation must have the correct date and time on receipts as initial details on the logged request for the 2-4-1 Experience benefit.
5.19 Each receipt must be used for 1 unique request of a re-imbursement and cannot be used for another Member’s re-imbursement.
5.20 Events / Ticket bookings on Computicket cannot be classified or submitted for a 2-4-1 Experience benefit.
5.21 During Peak seasons, Members will be required to pay the supplier for both 2-4-1 Experience bookings and claim the price of the free experience from NEXT provided the standard procedure is followed with the logging of the request. Re-imbursements will be done on the dates advised.
5.22 Please note that Gold Reef City tickets are excluded from this benefit.
6 2-4-1 COMPUTICKET
6.1 Please note that discounts are applicable on the selected Computicket deals that are advertised on the GetMore website and GetMore marketing material and are subject to change without notice.
6.2 The 2-4-1 Computicket deals are only available through GetMore via the GetMore Contact Centre and not directly through Computicket.
6.3 Tickets are limited to 2 (Two) Ticket Deals per GetMore Member per month.
6.4 GetMore Members can purchase one of the selected ticket deals and receive up to R200 (Two Hundred) off the second ticket purchased.
6.5 Tickets are limited and will be provided on a first come first serve basis.
6.6 GetMore cannot guarantee availability until payment is made and proof of payment received.
6.7 Once Payment reflects in NEXT’S bank account, the tickets will be booked depending on availability. An SMS or email will be sent to the Member with the code which can be redeemed at any Shoprite, Checkers or Computicket outlet.
6.8 If payment has been made to NEXT by Member and if the tickets are not available due to availability, NEXT will refund the Member the full amount paid by the Member.
6.9 Tickets cannot be cancelled, refunded or amended once booked.
6.10 Prices of the tickets on selected deals may increase due to availability. Members will be required to pay the difference.
6.11 2-4-1 Computicket deals will change from month to month and terms and conditions apply.
6.12 The monthly 2 (Two) 2-4-1 Computicket subsidised ticket deals cannot be used to book the same show and cannot be used in conjunction with each other at the same time.
7 2-4-1 COFFEE
7.1 The GetMore Crave 2-4-1 Coffee Benefit utilises Zapper ( www.zapper.com) to facilitate discounting.
7.2 GetMore Members are required to download and install the Zapper app onto a compatible smartphone (iOS, Android, Windows Phone) in order to access the benefit. Zapper terms and conditions apply.
7.3 GetMore Members who do not register before the 15th (Fifteenth) of the month will only be able to use the benefit the following month, assuming their details are correct at the partner and that they have Zapper installed.
7.4 The benefit entitles a GetMore Crave 2-4-1 Coffee Member to buy one cup of coffee and get the second cup free, up to the value of R25 (Twenty-Five).
7.5 The Member is required to spend a minimum of R30 (Thirty) to qualify for the discount.
7.6 Where both coffees differ in price, the discount is calculated as 50% (Fifty Percent) of the total cost of both coffees, up to a maximum discount of R25 (Twenty-Five).
7.7 The benefit voucher is sent to the Member’s Zapper inbox on a monthly basis and is valid for that Calendar Month.
7.8 GetMore Members may utilise the benefit once per week.
7.9 The Crave 2-4-1 Coffee Benefit:
7.9.1 can only be redeemed at participating partners. NEXT shall be entitled, in our sole and absolute discretion, to amend the list of participating partners from time to time. We shall endeavour to promptly update the list of participating partners as and when any changes are made. GetMore Members are required to check the list of participating partners to confirm availability every time prior to utilising the benefit.
7.9.2 is based on the participating partner’s standard prices. Partners reserve the right to restrict the usage of any special offer, promotion, gift card, voucher or loyalty programme in conjunction with the benefit.
7.9.3 is applicable to all non-alcoholic hot beverages e.g. cappuccino, latte, coffee, tea, hot chocolate, etc.
7.9.4 may be redeemed in-store or via takeaway (where it is offered).
7.9.5 may not be used in conjunction with the 2-4-1 Dining Benefit (where applicable).
7.9.6 may not be used for any purchases other than the stated purpose.
7.10 In all instances whereby a member does not qualify for the benefit discount, the Member is required to uncheck their voucher prior to paying with Zapper.
7.11 The Member is required to redeem the benefit voucher and pay via Zapper to:
7.11.1 authorise their membership (invalid memberships will decline authorisation); and
7.11.2 enable their discount.
7.12Membership is non-transferable. Partners reserve the right to ask for proof of ID. Benefit validity will be checked and an invalid membership will result in the discount being denied.
7.12.1 Participating partners reserve the right to vary prices, times and availability of the benefit.
7.12.2 NEXT accepts no responsibility for the quality of service and/or products at any of our partners. Furthermore, NEXT will not become involved in any non-NEXT related disputes between Members and partners.
7.12.3 Failure to adhere to, or any attempt to circumvent the Crave 2-4-1 Coffee or Zapper terms and conditions will result in membership termination.
8 2-4-1 DINING
8.1.1 Refund claims are processed by NEXT and not the restaurant. Please refer all benefit queries to GetMore.
8.1.2 The 2-4-1 dining benefit entitles you as an active Member to a refund on the second most expensive meal, provided:
8.1.3 You are dining with at least one other person; and
8.1.4 No less than 2 (Two) meals and 2 (Two) drinks are purchased per membership; and
8.1.5 You have not exceeded your visits for that month (where applicable); and
8.1.6 You are at least 18 years of age
8.1.7 The refund will be calculated as the second most expensive meal on the bill, up to a maximum of R120.00 (one hundred and twenty Rand). Your claim will be verified with the restaurant to ensure validity.
8.1.8 Your claim will be processed within 72 (Seventy-Two) working hours. Please note that claims received on a Saturday, Sunday or public holiday will incur an additional days processing time.
8.1.9 The 2 for 1 Dining benefit:
8.1.10 Can only be redeemed at restaurants identified with a green “2-4-1 Dining” tag on our website. We shall be entitled, in our sole and absolute discretion, to amend the list of restaurants from time to time. We shall endeavour to promptly update our website as and when any changes are made. Whilst every effort will be made to ensure that all listed restaurants are trading, NEXT will not be held liable in the event of any restaurant closures; and
8.1.11 Is based on the restaurant’s standard prices; and
8.1.12 Is not applicable with any special offers, promotions, discount vouchers or loyalty programs; and
8.1.13 Can be used when purchasing takeaways; and
8.1.14 Can only be used once per restaurant per day; and
8.1.15 Does not apply to desserts, extras, toppings, sides e.g. Build your burger, extras on pizza etc.; and
8.1.16 Applies to individual line items on the menu whereby only one discount applies; and
8.1.17 Applies to courses that include drinks provided it is not a special
8.1.18 A maximum of two memberships may be used per table, provided they are under different names. Each Member must request their own authorisation code and claim separately. Your refund will be calculated as follows:
8.1.19 Membership 1: 2nd most expensive meal on the bill up to max R120 (One Hundred and Twenty) with a minimum of 2 (Two) drinks
8.1.20 Membership 2: 4th most expensive meal on the bill up to max R120 (One Hundred and Twenty) with a minimum of 4 (Four) drinks
8.1.21 You are required to request an authorisation code from GetMore prior to dining using any of the following methods. Your authorisation is not a booking and is not a guarantee of a refund. If required, please make a booking reservation directly with the restaurant.
8.1.22 USSD - dial *120*2582# & follow the prompts to enter your details & receive your authorisation code (USSD is charged at 20c/20s). If you are unsuccessful in authorising via USSD, please call us to authorise
8.1.23 Call – call 084 114 3848 and an agent will provide you with your authorisation code
8.1.24 Refund claims:
8.1.25 Must be submitted within one Calendar Month of your restaurant visit; and
8.1.26 Must be deposited into the bank account in the name of the member only; and
8.1.27 Must include a complete and legible claim form; and
8.1.28 Must include the original restaurant receipt clearly displaying the restaurant name, receipt number, date and time (card receipts not accepted); and
8.1.29 Will not be processed if the details on your receipt (restaurant name, date) does not match your authorisation or if the time of payment is over 5 (Five) hours from your authorisation time. Should you wish to reschedule your restaurant booking, please request a new authorisation code. Backdated authorisations are not allowed.
8.1.30 Membership is non-transferable.
8.1.31 NEXT accepts no responsibility for the quality of service and/or meals at any of our dining partners. Furthermore, NEXT will not become involved in any disputes between Members and restaurants.
8.1.32 NEXT processes and terms and conditions may be amended from time-to-time.
8.1.33 Failure to adhere to, or any attempt to circumvent the GetMore terms and conditions, will result in your membership being terminated.
9 HEAT & EAT DINING BENEFIT
9.1. The Heat & Eat benefit will be valid until lockdown restrictions on restaurants for delivery/takeaway are lifted, or until further notice.
9.2. Refund claims are processed by Crave. Please refer all benefit queries to Crave.
9.3. You are entitled to the benefit as often as your Dining Cashback benefit allows, up to a maximum of once per day.
9.4. The Heat & Eat Cashback benefit entitles you to a refund on the second most expensive ready-made meal, provided:
a. No less than 2 ready-made meals are purchased; and
b. You are at least 18 years of age; and
c. You have not exceeded your claims for that day/month (where applicable)
9.5. The refund will be calculated as the second most expensive ready-made meal on the receipt, up to a maximum of R120.00 (one hundred and twenty Rand).
9.6. Your claim will be processed within 72 working hours. Please note that claims received on a Saturday, Sunday or public holiday require an additional days processing time.
9.7. The Heat & Eat Cashback benefit:
a. Is applicable to ready-made meals purchased from any brick & mortar or online food retailer. We shall be entitled, in our sole and absolute discretion, to amend the eligibility of retailers and/or meals. We shall endeavor to promptly update our website as and when any changes are made; and
b. Is restricted to heat & eat, ready-made meals only, comprising a prepackaged, multi-ingredient fresh or frozen meal that requires heating before being served, or alternatively, a ready-made, multi-ingredient salad. Please review the example list of permitted items before your purchase; and
c. Can only be used maximum once per day (benefit tier dependent); and
d. Is not applicable with any special offers, promotions, discount vouchers or loyalty programs; and
e. Is subject to change at any time; and
f. Applies to items purchased on one receipt only
g. Is not applicable to desserts; and
h. is not applicable to meals purchased from any restaurants.
9.8. Please enquire regarding the eligibility of your meal before claiming should you feel unsure
9.9. A maximum of two memberships may be used per receipt, provided they are under different names. Each member must request their own authorisation prior to purchase and claim separately. Your refund will be calculated as follows:
a. Discount 1: 2nd most expensive ready-made meal on the receipt up to a maximum of R120;
b. Discount 2: 4th most expensive ready-made meal on the receipt up to a maximum of R120
9.10. Claim refunds:
a. Must be submitted within one calendar month of your purchase; and
b. Shall be deposited by Crave into the bank account in the name of the member only; and
c. Must include the original purchase receipt clearly displaying the retailer name, receipt number, date and time (card receipts not accepted). At our discretion, we may ask for proof of payment to be submitted along with any pro-forma invoices that are submitted e.g. credit card slip, Masterpass, Zapper or Snapscan receipt, cash receipt; and
d. Will not be processed if the details on your receipt (retailer name, date) do not match your authorisation or if the time of payment is over 12 hours from your authorisation time. Should you wish to reschedule your intended retailer purchase date/time, please complete the process again. Backdated authorisations are not allowed.
9.11. Crave accepts no responsibility for the quality of service and/or meals. Furthermore, Crave will not become involved in any non-Crave related disputes between Members and retailers.
9.12. Crave processes and terms and conditions may be amended. We reserve the right to restrict claims.
9.13. Failure to adhere to, or any attempt to circumvent the Crave terms and conditions, will result in your claim being denied and your membership being terminated